Online Merchandiser

Introduction

The merchandiser manages the on-site product merchandising to ensure navigation, faceting and product pages help to convert customers.

The merchandiser needs to build strong relationships with the relevant business stakeholders including the buyers & buyer’s assistants.

Job description

Manage Merchandising Process:

  • Manage the merchandising process from samples requests to final linking of products
  • Working with the lead merchandiser to ensure the category logic & faceting is consistent and provides the best customer experience
  • Ensure shop navigation remains relevant and up to date with business changes
  • Ensure that all merchandised garment are in line with the style guide & copy is well written and doings its best to describe the garments unique selling points
  • Keep an eye on national and international competitors and identify opportunities for potential improvements which will increase customer conversion
  • Ensure all size guides are up to date
  • Ensure product information is accurately aligned to Buying interface system – PLM
  • Ensure all hero & alternative images are loaded correctly against relevant style &  colour online. To proactively liaise with studio and raise any prospective issues

Manage Visibility Metrics:

  • Ensure 100% online visibility of all ranges
  • Ensure 100% online visibility of all top sellers – including stores
  • Work with lead merchandisers and sample team on a weekly basis to request/track samples and raise any prospective issues.

Basket Building

  • Build & fill weekly baskets as requested by lead merchandiser
  • Re-order baskets with direction from lead merchandiser
  • Check your baskets are working in staging
  • Ensure all relevant product is accurately cross-merchandised and updated regularly

Promotions:

  • Fill promotional baskets using authorization sheets as requested by lead merchandisers
  • Testing promotions once live and ensuring all facets / categorization is displaying
  • Providing weekly files exports on basket for sales analysis by lead merchandiser

Customer Call Centre Queries:

  • Manage customer call centre queries as directed with relevant parties

Minimum requirements

  • Matric
  • A relevant tertiary qualification would be advantageous
  • A minimum of 1 year of merchandise or retail experience
  • Knowledge of Clothing Planning or Buying systems an advantage
  • Computer literacy – knowledge of website design an advantage
  • Competent in Excel
  • Commercial awareness
  • Assertive and able to communicate effectively
  • Planning and Organizing ability
  • Analytical skills
  • High attention to detail

Woolworths is an equal employment opportunity company that is committed to inclusion and diversity

About PRINCE SACKEY

Check Also

Engineering Manager, Site Reliability Engineering (Service Operations)

As Engineering Manager, you will be responsible for supporting the engineers developing our infrastructure platform …