Secretary

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To provide administrative services through provision of support to manager and team in order to achieve Nedbank’s strategic objectives.

Job Responsibilities

  • Provide administrative support by delivering service according to policies, procedures and timelines, and controlling cost according to budgets.
  • Improve client service by providing feedback and follow up on administrative issues (e.g. travel requests, stationery orders, client information for events, MANCO (Management Committee) reports, etc.)
  • Meet client needs through regular interactions to establish needs and following through on instructions / duties / task given.
  • Participate in team meeting by sharing information / taking minutes and taking on ad hoc duties as required.
  • Build and maintain relationships with vendors and suppliers through formal and informal interactions and sharing of information.
  • Monitor activities by prioritising activities, reviewing delivery against action plans and targets and taking corrective action to meet departmental targets.
  • Plan utilisation of resources by balancing available resources against required outputs.
  • Deliver administrative services by adhering to policies and procedures.
  • Mitigate risk by identifying deviations from plans and escalating according to policies and procedures.
  • Resolve challenges in administration by taking action to prevent and / or eliminate such challenges.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank
  • Culture building initiatives (e.g. staff surveys etc.).
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

  • At least 2-3 years secretarial experience

Essential Qualifications – NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

  • Secretarial Certificate / Diploma

Preferred Certifications

Essential Certifications

Type of Exposure

  • Built and maintained stakeholder relationships
  • Completed Reports and Achieved Budgets
  • Developed and Implemented Communications Strategy
  • Managed Internal Processes
  • Managed Relationships
  • Managed Self
  • Managed budget
  • Monitored compliance risks
  • Provided Client Service
  • Provided Administrative Support

Technical / Professional Knowledge

  • Microsoft Office
  • Relevant regulatory knowledge
  • Cluster Specific Operational Knowledge
  • Business terms and definitions
  • Governance, Risk and Controls
  • Administrative procedures and systems
  • Data analysis
  • Relevant software and systems knowledge
  • Banking procedures
  • Business writing skills

Behavioural Competencies

  • Earning Trust
  • Communication
  • Collaborating
  • Customer Focus
  • Planning and Organizing
  • Work Standards

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